MediSpring Quality Policy

MediSpring is dedicated to providing exceptional healthcare services and outstanding customer experiences. We are committed to upholding the highest standards of quality, safety, and efficiency in all our operations. Our focus is on continuous improvement, patient satisfaction, personalized care and the well-being of our community.

We conduct consistently meeting and continual improvement of our processes and systems. Our processes are based on ISO 9001 and other applicable requirements standards, reflecting our commitment to quality management.

We achieve this by

Conducting consistent meetings and continual improvement of our processes and systems.
Ensuring that our processes are based on ISO 9001 and other applicable requirements standards.
Aligning our practices with the ISO standards for customer satisfaction and complaints management.

MedSpring Quality Objectives

Patient Satisfaction​

Achieve and maintain a patient satisfaction rating of “Happy” at least 80 % of total patients per year per branch. To ensure complaints on service quality problem < 5% of total patients per year per branch. Our practices align with the ISO standards for customer satisfaction and complaints management.

Continual Training​

Provide training to 100% of staff in relevant areas annually, ensuring that they are trained > 10 hours per department annually.

Timely Appointments​

Ensure that 95% of total patient appointments (per year per branch) start within 20 minutes of the scheduled time by optimizing scheduling processes and staff allocation.​

Compliance Adherence​

Maintain 100% compliance with all applicable regulatory requirements, certifications, and standards, including ISO.​

Cleanliness and Hygiene​

Achieve an evaluation of greater than 85 marks per year for each branch.​

Customer Service​

Customer Service​

To ensure rating > 4 star per individual per year Cleanliness and hygiene : The evaluation of each branch > 85 marks per year Timely Appointments: Ensure that 95% of total patient appointments (per year per branch) start within 20 minutes of the scheduled time by optimizing scheduling processes and staff allocation.

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